A small delivery charge is included in the postage costs, to cover essentials and time.
Packaging will provide safety and weather protection for your items and recycled materials are used whenever possible.
As soon as payment has cleared, items will be posted on the next posting day.
Orders are delivered by Royal Mail first class postage service for which proof of posting is always obtained.
Parcels are delivered by Royal Mail Parcel Post, for which proof of posting is always obtained.
International items are sent by Air Mail, and, although, this has more impact on the environment, we were finding that delivery was taking over two weeks to arrive, which isn't satisfactory.
Packaging will provide safety and weather protection for your items and recycled materials are used whenever possible.
As soon as payment has cleared, items will be posted on the next posting day.
Orders are delivered by Royal Mail first class postage service for which proof of posting is always obtained.
Parcels are delivered by Royal Mail Parcel Post, for which proof of posting is always obtained.
International items are sent by Air Mail, and, although, this has more impact on the environment, we were finding that delivery was taking over two weeks to arrive, which isn't satisfactory.
No responsibility can be taken for orders once posted; however, help will be given if claims against Royal Mail are necessary.
Parcels using Royal Mail parcel service should take up to 7 working days.
International deliveries times (outside the UK) vary and are dependant on the destination. Responsibility for local taxes and duties lie with the customer or receipt in all circumstances.
Returns
If you return an item in a unused condition within 14 days of delivery we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage and packing are direct costs and cannot be refunded. Please note: Pure Tinctoria does not pay the cost of return postage.
To return goods, please package them securely and send them to Pure Tinctoria,Windlehill Farm, Sutton-on-the-Hill, Ashbourne, Derbyshire, DE6 5JH. We recommend you use a recorded delivery service.
Faulty goods:
To return goods, please package them securely and send them to Pure Tinctoria,Windlehill Farm, Sutton-on-the-Hill, Ashbourne, Derbyshire, DE6 5JH. We recommend you use a recorded delivery service.
Faulty goods:
We take great care to ensure the quality of the products we supply, but should they prove to be faulty please notify us within 7 days of receipt and we will replace or refund the value of the goods in full. Please return faulty goods to Pure Tinctoria, 1Windlehill Farm, Sutton-on-the-Hill, Ashbourne, Derbyshire, DE6 5JH. We recommend you use a recorded delivery service. We will, of course, refund the full cost of return postage. This does not effect your statutary rights.
